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Shipping policy
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Policy:
- You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- We (referred to as either, “The Company” “We”, “Us” or “Our” in this Agreement) refers to Aelinen LTD, located at 50B Moredunvale Road, Edinburgh Eh177RZ.
- Service refers to the Website.
- Website refers to the site accessible from https://aelinen.co.uk/
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
Delivery
When will I get my order?
- Usually, it takes 1-2 working days to process an order after which it’s shipped out.
- There are some exceptions where an order may ship out later than two (2) days. If this is the case for your order, then the estimated delivery date presented at checkout will take the actual ship date into account.
- Shipping time will be made available to you by the courier company when your order gets shipped.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
- Delivery delays can occasionally occur.
- Please Note: Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money are in safe hands.
- Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Do you offer FREE SHIPPING?
Yes, we do offer FREE SHIPPING on all orders.
Do you ship Internationally?
Currently, we only ship within the United Kingdom. But will expand our services to other nations in future.
What Happens If My Order Is Delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms of Service: https://aelinen.co.uk/pages/terms-of-service.
I entered the wrong address at the time of checkout. Can I change it?
If the order is still in the processing phase then we can still change it. Please contact us at
info@aelinen.co.uk
at the earliest. However, if the order is already shipped then we can’t do anything in that case.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at info@aelinen.co.uk with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@aelinen.co.uk .
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@aelinen.co.uk within thirty (30) days with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
For additional information on refunds and returns please visit: https://aelinen.co.uk/pages/terms-of-service
QUESTIONS
If you have any questions concerning our shipping policy, please contact us at:
Email: info@aelinen.co.uk